TERMS OF SERVICE

Last Updated: October 24, 2026

OVERVIEW

Welcome to INDEX Fragrance. Throughout these Terms of Service, the terms "we," "us," and "our" refer to INDEX Fragrance. We operate this website and online store, including all related information, content, features, products, and services, to provide you with a curated fragrance and body care shopping experience.

By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service and any additional policies referenced herein. These terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not access our website or use our services.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you have obtained the necessary consent to allow any minor dependents to use this website under your supervision.

You agree not to use our products or services for any unlawful or unauthorized purpose. You must not violate any applicable laws when using our website, including intellectual property laws.

You must not transmit any viruses, malicious code, or other harmful material through our website.

Any violation of these terms may result in the termination of your access to our services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted across various networks. Payment information is encrypted during network transfers in accordance with applicable security protocols.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services, website, or access to our services without our express written permission.

The headings used in this agreement are included for convenience and do not limit or otherwise affect these terms.

3. PRODUCT INFORMATION AND AVAILABILITY

We make reasonable efforts to display our products, descriptions, and images as accurately as possible. However, we cannot guarantee that the colors, appearance, or other visual representations displayed on your device will accurately reflect the actual products.

Product descriptions, pricing, and availability are subject to change without notice.

We reserve the right to discontinue any product at any time and to limit the quantities of products offered to any person, household, geographic region, or jurisdiction when reasonably necessary and permitted by law.

We reserve the right to correct errors, inaccuracies, or omissions in product descriptions, pricing, and other website content.

4. FRAGRANCE AND BODY CARE PRODUCTS

INDEX Fragrance offers fragrances and scented body care products intended for personal use.

Fragrance perception is subjective. Individual preferences, skin chemistry, application methods, and environmental conditions may affect how a fragrance smells, develops, projects, and lasts.

We cannot guarantee that a fragrance will smell identical on every individual or that it will perform identically under all conditions.

Customers are encouraged to review product descriptions and fragrance notes before purchasing.

Please follow all product instructions and discontinue use if irritation or an adverse reaction occurs.

5. DESIGNER-INSPIRED FRAGRANCES

INDEX Fragrance offers designer-inspired fragrances. References to fragrance notes, scent profiles, or other fragrances are intended to help customers understand a product's general scent character.

Unless expressly stated otherwise, INDEX Fragrance is not affiliated with, endorsed by, sponsored by, or associated with the designers, fashion houses, or fragrance brands that may be referenced in product descriptions.

Any third-party trademarks or brand names remain the property of their respective owners and are used only where appropriate to identify or describe the relevant products or scent references.

INDEX Fragrance does not claim that its designer-inspired fragrances are manufactured by or are official products of any third-party designer or fragrance house.

6. PRICING AND BILLING

All prices are displayed in the currency indicated on our website and are subject to change without notice.

We reserve the right to modify prices, discontinue promotions, or correct pricing errors at any time.

You agree to provide current, complete, and accurate billing, payment, and contact information for all purchases made through our store.

You agree to promptly update your account and payment information as necessary so that we can complete your transactions and contact you when needed.

Applicable taxes, shipping charges, and other fees will be displayed during checkout when required.

We reserve the right to cancel or refuse orders in cases of suspected fraud, unauthorized activity, pricing errors, or other legitimate business reasons, subject to applicable law. If payment has already been collected for an order we cancel, we will issue any required refund.

7. ORDERS AND ACCEPTANCE

We reserve the right to refuse, limit, or cancel any order when reasonably necessary and permitted by law.

An order confirmation email does not necessarily constitute final acceptance of an order. We may need to verify payment information, product availability, or shipping details before processing an order.

If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided at checkout.

You agree to provide accurate shipping information. INDEX Fragrance is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer, subject to applicable law.

Please review your order carefully before completing your purchase.

8. SHIPPING AND DELIVERY

Shipping methods, estimated delivery times, and applicable shipping charges will be presented during checkout when available.

Delivery estimates are not guaranteed. Delays may occur because of carrier disruptions, weather conditions, customs processing, or other circumstances outside our reasonable control.

Once an order has shipped, tracking information may be provided when available.

If your order arrives damaged, contains incorrect items, or appears to be missing products, please contact us promptly so we can review the issue.

Any limitations on our responsibility for lost, delayed, or damaged shipments are subject to applicable law and do not eliminate rights you may have under that law.

9. RETURNS AND REFUNDS

Returns and refunds are governed by our Return Policy, which is incorporated into these Terms of Service.

Eligible returns must meet the conditions outlined in that policy, including applicable deadlines and product condition requirements.

For hygiene and product safety reasons, opened, used, or tested fragrances and body care products are generally not eligible for return, except where otherwise required by law or covered by an applicable remedy for damaged, defective, or incorrectly supplied products.

Please review our Return Policy before making a purchase.

10. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or provide access to services operated by third parties.

We do not control or assume responsibility for the content, policies, products, or services offered by third-party websites.

Your use of third-party services is at your own discretion and may be subject to separate terms and conditions.

We encourage you to review the applicable policies of any third-party website or service you choose to use.

11. PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through our store is governed by our Privacy Policy.

Our store is hosted on Shopify, and certain information may be processed by Shopify and other service providers as necessary to operate our store, process payments, fulfill orders, and provide customer support.

Please review our Privacy Policy for additional information about how personal information is collected, used, and protected.

12. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct such errors and update information or cancel affected orders when appropriate and permitted by law.

We are not obligated to update or clarify website information except where required by law.

13. PROHIBITED USES

You may use our website only for lawful purposes.

You agree not to use our website or its content:

• For any unlawful or fraudulent purpose.

• To violate applicable laws or regulations.

• To infringe upon our intellectual property rights or the rights of others.

• To harass, abuse, threaten, or discriminate against others.

• To submit false or misleading information.

• To upload or transmit malicious code or interfere with website security.

• To collect or track the personal information of others without authorization.

• To engage in spam, phishing, or other deceptive activities.

• To interfere with the operation, security, or functionality of our website.

We reserve the right to restrict or terminate access to our services when necessary to address violations of these terms, subject to applicable law.

14. INTELLECTUAL PROPERTY

All content on this website, including text, product descriptions, photographs, graphics, logos, designs, and other materials owned by or licensed to INDEX Fragrance, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except as permitted by law.

All third-party trademarks, product names, and brand references remain the property of their respective owners.

Nothing in these Terms of Service grants you ownership of or rights to our intellectual property.

15. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and services are provided on an "as available" and "as is" basis.

We do not guarantee that our website will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results obtained from using our services will be accurate or reliable in every circumstance.

Nothing in these terms excludes any warranties, guarantees, or consumer rights that cannot legally be excluded under applicable law.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, INDEX Fragrance and its owners, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, where such exclusions are legally permitted.

This includes, where permitted by law, losses resulting from interrupted service, lost profits, lost data, or other indirect losses.

Nothing in these terms limits liability for matters that cannot legally be limited or excluded, including any applicable statutory consumer rights.

17. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless INDEX Fragrance and its affiliates, owners, employees, and service providers from third-party claims, liabilities, and reasonable expenses arising from your unlawful use of our website, your violation of these Terms of Service, or your infringement of another party's rights.

This provision does not apply to the extent a claim results from our own conduct or where such an indemnification obligation is prohibited by law.

18. SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed from these terms to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

19. TERMINATION

These Terms of Service remain effective unless terminated by you or us.

You may stop using our website at any time.

We may suspend or terminate your access to our services when reasonably necessary and permitted by law, including when you violate these terms.

Any provisions that by their nature should survive termination will remain in effect, including applicable provisions relating to intellectual property, disclaimers, limitations of liability, and indemnification.

20. GOVERNING LAW

These Terms of Service and any separate agreements under which we provide services will be governed by the laws applicable to our business and the transaction, without disregarding any mandatory consumer protections that apply.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

21. CHANGES TO THESE TERMS OF SERVICE

We reserve the right to update, modify, or replace any portion of these Terms of Service by posting an updated version on our website.

It is your responsibility to review this page periodically for changes.

Your continued use of our website following the posting of changes constitutes acceptance of those changes to the extent permitted by law.

22. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact INDEX Fragrance through the contact information provided on our website.

INDEX Fragrance

Website: www.indexfragrance.com

Customer Service: support@indexfragrance.com