SHIPPING POLICY

Last Updated: October 24, 2026

At INDEX Fragrance, we strive to process and ship your orders promptly so you can enjoy your new fragrances as soon as possible. Please review our shipping policy for information about order processing, delivery, and shipping-related inquiries.

ORDER PROCESSING

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During product launches, promotional events, holidays, or periods of unusually high order volume, processing times may be longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please ensure your shipping address and contact information are accurate before completing your purchase.

SHIPPING METHODS AND DELIVERY TIMES

Available shipping methods, shipping costs, and estimated delivery times will be displayed at checkout.

Delivery estimates begin once an order has shipped and are provided for reference only. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, and other circumstances beyond our control.

Expedited shipping options, when available, do not necessarily shorten order processing times.

SHIPPING RATES

Shipping charges are calculated and displayed during checkout based on the shipping method, destination, order details, and available shipping options.

Any applicable shipping promotions will be displayed on our website or during checkout.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Please allow time for the carrier to update tracking information after your package has been handed over.

If your tracking information has not updated for several business days, please contact the shipping carrier or reach out to our customer service team for assistance.

SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has shipped.

INDEX Fragrance is not responsible for delivery delays or additional costs resulting from incorrect or incomplete addresses provided by customers, to the extent permitted by law.

Packages returned to us because of an incorrect address or an unsuccessful delivery may require additional shipping charges before they can be reshipped.

LOST, DELAYED, OR STOLEN PACKAGES

Once an order ships, delivery is handled by the selected shipping carrier. Delivery dates are estimates and are not guaranteed.

If your package appears delayed, please review the tracking information and contact the carrier for the latest delivery updates.

If your tracking indicates that a package has been delivered but you have not received it, we recommend checking around your delivery location, with household members or neighbors, and with the carrier.

If you are still unable to locate your package, contact our customer service team so we can review the situation and advise you on the next steps.

Each claim will be reviewed individually. Any available remedy will be handled in accordance with applicable law.

DAMAGED OR INCORRECT ORDERS

Please inspect your order upon arrival.

If your order arrives damaged, defective, or contains incorrect items, contact us within 7 days of delivery. Include your order number and clear photographs of the packaging and affected products.

We will review the information and work with you to determine an appropriate resolution.

Please retain the original packaging until your claim has been reviewed.

FRAGRANCE SHIPPING RESTRICTIONS

Some fragrance products, particularly alcohol-based perfumes, may be subject to carrier restrictions because of their alcohol content and flammability.

Shipping methods and destinations may therefore be limited for certain products. Available shipping options will be displayed at checkout where applicable.

Customers are responsible for ensuring that their shipping destination and any applicable import requirements permit the delivery of the products ordered.

INTERNATIONAL SHIPPING

International shipping availability depends on the destination, product type, and applicable carrier restrictions.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Customs processing may also affect delivery times.

We cannot guarantee that every product can be shipped to every international destination.

SHIPPING POLICY UPDATES

INDEX Fragrance reserves the right to update this Shipping Policy as needed. Changes will be posted on this page with the updated revision date.

CONTACT US

If you have questions about shipping, delivery, or an existing order, please contact INDEX Fragrance through the customer service contact information listed on our website.