Overview
Due to the nature of fragrance products, we maintain a structured return policy to ensure product integrity while providing a fair customer experience.
Returns Made Simple
For your convenience, a return label is included with every order.
If you need to initiate a return or exchange:
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Please contact us first for approval
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Once approved, you may use the included return label
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This allows us to properly track and process your return efficiently.
Exchanges & Store Credit
If you are not satisfied with your purchase, we offer exchanges or store credit.
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Opened products must be returned to be eligible
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Items are subject to inspection upon return
- Store credit or exchange will be issued once approved
Refunds
Refunds are only issued under the following conditions:
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Item is unused and unopened, or
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Product is damaged or defective upon arrival
Approved refunds will be processed to the original payment method after inspection.
Shipping costs are non-refundable.