Overview
Due to the nature of fragrance products, we maintain a structured return policy to ensure product integrity while providing a fair customer experience.
Returns Made Simple
For your convenience, a return label is included with every order.
If you need to initiate a return or exchange:
- Please contact us first for approval
- Once approved, you may use the included return label
- This allows us to properly track and process your return efficiently.
Exchanges & Store Credit
If you are not satisfied with your purchase, we offer exchanges or store credit.
- Opened products must be returned to be eligible
- Items are subject to inspection upon return
- Store credit or exchange will be issued once approved
Refunds
Refunds are only issued under the following conditions:
- Item is unused and unopened, or
- Product is damaged or defective upon arrival
Approved refunds will be processed to the original payment method after inspection.